product failures/ customer complaints

Blaxter · Post by **Blaxter** » Fri May 09, 2008 5:44 pm

Ok I just sent a letter to Dickies to try and get some action on a broken zipper.

--------------
Hi there Mr Dickies

Recently I was lucky enough to receive a gift of a Black Dickies Hoodie with the font zipper.

First let me commend you on such a fantastic product, the soft lining is both warm and soft, whilst the exterior look scream bitchin' street attitude.

I must confess that originally I was sceptical about Dickies products after seeing so many Nu-Metal acts fronting your wares but I have to say I was impressed with this article of clothing once I slipped it on and felt warm and tough at the same time.

Imagine my horror after washing the hoodie for the very first time, and finding the zipper in the bottom of my washing machine. I tried to get it to go back on, but alas I am now the owner of a very unflattering Dickies cardigan. I can no longer wear this Hoodie and retain any sense of credibility.

Please help.

DBoy · Post by **DBoy** » Fri May 09, 2008 5:51 pm

I don't understand why you commend them on a fantastic product that you then reveal you don't think is so fantastic. Flatery before complaint approach a tactic of some kind?

Blaxter · Post by **Blaxter** » Fri May 09, 2008 5:53 pm

Cause the hoodie is rad, but the zipper fucked out prematurely.

gnat · Post by **gnat** » Fri May 09, 2008 6:26 pm

fucken lol at letter

would immediately forward you compensatory dickies if i were them

deviant · Post by **deviant** » Fri May 09, 2008 6:28 pm

I would want to make sure it doesn't say "do not machine wash" on the tag.... then you're fucked

cha_chaos · Post by **cha_chaos** » Fri May 09, 2008 6:29 pm

ykk? tsk tsk

gnat · Post by **gnat** » Fri May 09, 2008 6:30 pm

also it says font zipper

coda · Post by **coda** » Fri May 09, 2008 6:34 pm

GOLD - so funny!

mrj · Post by **mrj** » Fri May 09, 2008 6:40 pm

the font zipper is broken?

how will we compress text files?

Blaxter · Post by **Blaxter** » Fri May 09, 2008 6:46 pm

the zipper has the dickies font on it.

nic · Post by **nic** » Fri May 09, 2008 7:06 pm

Fents · Post by **Fents** » Sat May 10, 2008 11:35 am

DBoy wrote:I don't understand why you commend them on a fantastic product that you then reveal you don't think is so fantastic. Flatery before complaint approach a tactic of some kind?

Its called the stroke and kick technique. It works.

Lizkins · Post by **Lizkins** » Sat May 10, 2008 3:05 pm

lol gold!

dickies zippers seem to fuck up a lot. the pants have the same problem. everyone i know who have the pants, the zipper breaks

CoB · Post by **CoB** » Sat May 10, 2008 5:10 pm

i sent an email to pringles today..

i told them they should have a lip on the bottom of their containers, so u can stick the lid to it..
that way, u dont lose the lid, and can walk around and not have to hold both of them!!!

though i dont think i worded it right for them to take it seriously...

mixtress · Post by **mixtress** » Sat May 10, 2008 11:42 pm

CoB wrote:i sent an email to pringles today..

i told them they should have a lip on the bottom of their containers, so u can stick the lid to it..
that way, u dont lose the lid, and can walk around and not have to hold both of them!!!

though i dont think i worded it right for them to take it seriously...

Put the lid on the bottom

stroke and kick ftw.

Polecat · Post by **Polecat** » Mon May 12, 2008 12:53 pm

Blaxter wrote:Ok I just sent a letter to Dickies to try and get some action on a broken zipper.

I would just be taking the hoodie back to where you bought it and asking for a refund or exchange because the product is faulty. it is an easy task if you have your receipt, but still doable (at least an exchange) if you dont have it.

Polecat · Post by **Polecat** » Mon May 12, 2008 12:54 pm

DBoy wrote: Flattery before complaint approach a tactic of some kind?

I read an article on getting good service yesterday that said to do exactly this! Softens the blow before the boot comes in!

Blaxter · Post by **Blaxter** » Mon May 12, 2008 2:35 pm

Polecat wrote:
Blaxter wrote:Ok I just sent a letter to Dickies to try and get some action on a broken zipper.
I would just be taking the hoodie back to where you bought it and asking for a refund or exchange because the product is faulty. it is an easy task if you have your receipt, but still doable (at least an exchange) if you dont have it.

Blaxter wrote: Recently I was lucky enough to receive a gift of a Black Dickies Hoodie with the font zipper.

Unfortunately I don't have the receipt or return airtickets ticket to America.

Blaxter · Post by **Blaxter** » Mon May 12, 2008 2:46 pm

And here is the response.
---------------------------------------------------------------------------
Hi,

Thank you for your enquiry. I suggest you take the item back to where it was purchased from and they will be able to send it away to have the zip repaired for you.

I understand it was a gift and hope that they would have the receipt for you otherwise unfortunately there is nothing that we can do to assist you.

Kind regards,

Polecat · Post by **Polecat** » Mon May 12, 2008 2:53 pm

Ok, bought it OS so that is a complication. I would take it down to a tailor and get them to replace the zip.

gnat · Post by **gnat** » Mon May 12, 2008 3:00 pm

that's bullshit

if it's faulty they have to replace it

unless US has diff trading practice laws

i'd see if same hoodie is at a shop in melbs and bold as brass take it back to them. they'll send it back and get a credit and you get new hoodie

WIN

Blaxter · Post by **Blaxter** » Mon May 12, 2008 4:40 pm

more help requested from Dickies
------------------------------------------------------------------

Dear Rachael,

Thank you for your prompt reply.

With all due respect, my email was not an enquiry but a request for assistance.
The failed zipper on my Hoodie has rendered the garment unusable for the intended use of the product.

Unfortunately the gift was purchased in the USA (home of Dickies since 1922) during a fleeting holiday by my friend who also resides in Australia.

I'm pretty certain that as a customer service representaive of a multi-national corporation you may be able to assist me with resolving this concern in a more ammicable manner.

In the meantime I will continue to wear my hooded Dickies cardigan with 2 t-shirts and a singlet to warm until I hear from you again.

Regards

FoundationStepper · Post by **FoundationStepper** » Mon May 12, 2008 4:41 pm

classic prose there

gnat · Post by **gnat** » Mon May 12, 2008 4:41 pm

amicable

one m

sorry for being sphincter police

Blaxter · Post by **Blaxter** » Mon May 12, 2008 5:04 pm

and their prompt reply
------------------------------------------------------------------
Hi Fearless Warrior,

Please note that Lodown Distribution is actually only a distributor for Dickies in Australia and New Zealand.

Any items purchased in America will need to be dealt with by Dickies themselves, you can find all their details at www.dickies.com.

I understand your frustration but unfortunately there isnâ€™t anything we can do to assist you from this end, if we could we would.

Kind regards,

kronz · Post by **kronz** » Mon May 12, 2008 5:09 pm

gnat wrote:that's bullshit

unless US has diff trading practice laws

They do.

Lil MiSbreaks · Post by **Lil MiSbreaks** » Mon May 12, 2008 5:20 pm

Bah, I would have expected a better response.

I better get a better one that than from Today Tonight. Im most pleased with myself, ive sent a lil email complaint to them about ruining the sex and the city surprise of Mr Big's name.

I shall be happy with nothing less than ten free tickets to the Austrlalian launch.

Annoying thing is most of the time, people who whinge get free stuff.

So as I cant beat them, im joining then

mixtress · Post by **mixtress** » Mon May 12, 2008 5:27 pm

Lil MiSbreaks wrote:Bah, I would have expected a better response.

I better get a better one that than from Today Tonight. Im most pleased with myself, ive sent a lil email complaint to them about ruining the sex and the city surprise of Mr Big's name.

What's with the spoiler alerts today? You've just done what TT did to you!

Post by **breaksRbest** » Mon May 12, 2008 5:29 pm

mixtress wrote: You've just done what TT did to you!

how so?

mixtress · Post by **mixtress** » Mon May 12, 2008 5:35 pm

My bad, read it wrong. I heard there's meant to be someone dying in the movie and I saw the name Mr Big and thought that's what she meant. Sorry Sammy

...not that I'm going to see it anyway

Lil MiSbreaks · Post by **Lil MiSbreaks** » Mon May 12, 2008 5:48 pm

Shat myself for a second there and thought Id put his name!!

gnat · Post by **gnat** » Mon May 12, 2008 6:28 pm

she said his name in the last episode of the series

or it flashed on her phone when he called or something

i've entered to take 3 friends to NY for premiere and am on waitlist for gold class tix for opening here

oh and blaxter- that suxors, sorry to hijack your ride

Blaxter · Post by **Blaxter** » Wed May 14, 2008 2:42 pm

OK I sent a copy of the original email to the US. and got this response.
-----------------------------------------------------------------------------------
Thank you for your email. The hoodie can be sent back to us for a replacement. You are responsible for the shipping and handling. We suggest you insure and get a tracking number. Allow us three to four weeks to process. Send to:

gnat · Post by **gnat** » Wed May 14, 2008 2:49 pm

haha- so worth persisting- they get sick of you in the end!

nice one

Blaxter · Post by **Blaxter** » Wed May 14, 2008 2:50 pm

I still want to swap it locall. wil keep on persist with mission to get what I want/

motske · Post by **motske** » Sun May 18, 2008 6:36 pm

Fents wrote:
DBoy wrote:I don't understand why you commend them on a fantastic product that you then reveal you don't think is so fantastic. Flatery before complaint approach a tactic of some kind?
Its called the stroke and kick technique. It works.

lol, one piece of bread away from a praise sandwich

http://www.estherderby.com/weblog/archi ... chive.html

Lizkins · Post by **Lizkins** » Sun May 18, 2008 10:01 pm

Blaxter wrote:I still want to swap it locall. wil keep on persist with mission to get what I want/

i think that is good as you are going to get really, i think that is pretty good. though they should have offered free shipping really

re sex and the city - yeah you see Mr Big's name on her phone in the last episode. It is...... lol kidding

mixxy - why get upset if you are not going to see it? makes no sense

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